External collection-Team leader-Indore

29th January 2018 - Education -

External collection-Team leader-Indore

Hi,

We Have an opening for External collection-Team leader-Indore, Please refer the below mentioned JD.

Summary:

The primary objective is to drive, supervise Higher Vintage portfolio (DPD180+) through External Vendors. To deliver continuous results, drive improvement through initiatives, identify productivity and improve the same.

Job Responsibilities:

·         Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.

·         Analyze the performance of collection agencies and provide them corrective action for improvement.

·         Preparing daily/weekly/monthly reports basis the performance of agencies.

·         To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.

·         Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.

·         Analyze the performance of collection agencies and providing them corrective action for improvement of performance.

·         Ensuring that the field executive visits maximum number of cases in a day as per company policy.

·         Training and development for team Motivation.

·         Should be able to resolve complaints in coordination with other departments.

·         Work very closely with team members to solve customer problems.

Desired Profile:

·         Graduate, with minimum 2 years of collections experience.

·         Candidate should have team handling experience.

·         Experience in Field /Tele-Collections /B2C/ Operations BPO collections.

·         Should have experience in agency management preferably in high vintage.

·         Computer literacy: internet, email, MS Excel, MS PowerPoint

·         Should be able to coordinate with other department efficiently to resolve queries.

Who should join?

·         Candidates who are result oriented.

·         Candidates who are process oriented

·         Candidates with 2years (+) of relevant experience

 

CTC-3.60lacs + Conveyance + Incentives

 

If you are interested for this opening then please apply on career@notion.org.in or call +91 8461017745.

Regards,

Notion Consultants