External collection-Team leader-Indore29th January 2018 - Education -
External collection-Team leader-Indore
We Have an opening for External collection-Team leader-Indore, Please refer the below mentioned JD.
The primary objective is to drive, supervise Higher Vintage portfolio (DPD180+) through External Vendors. To deliver continuous results, drive improvement through initiatives, identify productivity and improve the same.
· Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
· Analyze the performance of collection agencies and provide them corrective action for improvement.
· Preparing daily/weekly/monthly reports basis the performance of agencies.
· To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels.
· Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development.
· Analyze the performance of collection agencies and providing them corrective action for improvement of performance.
· Ensuring that the field executive visits maximum number of cases in a day as per company policy.
· Training and development for team Motivation.
· Should be able to resolve complaints in coordination with other departments.
· Work very closely with team members to solve customer problems.
· Graduate, with minimum 2 years of collections experience.
· Candidate should have team handling experience.
· Experience in Field /Tele-Collections /B2C/ Operations BPO collections.
· Should have experience in agency management preferably in high vintage.
· Computer literacy: internet, email, MS Excel, MS PowerPoint
· Should be able to coordinate with other department efficiently to resolve queries.
Who should join?
· Candidates who are result oriented.
· Candidates who are process oriented
· Candidates with 2years (+) of relevant experience
CTC-3.60lacs + Conveyance + Incentives
If you are interested for this opening then please apply on email@example.com or call +91 8461017745.