Email/Chat Support - Indore

22nd January 2018 - -

Email/Chat Support - Indore

Dear Candidate,

 

We have next interview drive for Email/ Chat Support process in Indore.

Would request you to please share your interview slot with your available time soon.

 

Please find below job description and salary details for your reference.    

           

Job Description                                                                                                                                                                                    

Customer Service Associate- VCS- India:

Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by company  for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. 

Knowledge & Skills Required

Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and      department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

 

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure ‘Work-like’ environment with no disturbance during the work hours.

 

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations

 

Qualifications required

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

 

Shifts: Rotational

 

Benefits: Night Shift Allowance, Over Time, Sodexo Coupons, Internet Reimbursement.

 

Salary:

 

Step Plan

Fresher

0-5 Months

6-11 Months

12-17 Months

18+Months

Email

162000

162000 - 168331

173381 - 180156

185561 - 189188

194864

Chat

170000

170000 - 176644

181943 - 189052

194724 - 198531

204487

 

 

Regards,

Notion Consultants 

career@notion.org.in

+91 8461017745